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Help & FAQ's

  • Orders

  • Where's my package?

    We do our best to process all orders within 24 business hours. Orders are not processed or shipped on Saturdays, Sundays, and major holidays.

    Some orders will be separated into multiple packages to ensure that you receive your items as quickly as possible. If you've received a package and find that something is missing, chances are it's on its way. Check your email for any additional tracking numbers.

    During busier times, such as sales and holidays, processing may be slightly delayed. See here for our shipping times.

    *Delivery times go into effect after your order is shipped. It may vary due to destination and time of order placement.

  • How do I find my tracking number?

    For all shipped packages, we send a shipping confirmation containing the tracking number to your email.

    If you haven't received it after 1-2 business days of placing the order, please check your spam folder. For items shipping out of our Hong Kong studio, tracking may take longer to update.

    During holidays and sales, shipping may be slightly delayed, so we appreciate your patience.

  • What items are final sale?

    Items purchased at a discount of 50% or more is final sale and not eligible for return or exchange. They are marked as final sale in red text on the applicable product pages in both the mobile and desktop versions of our site.

  • What does it mean when the item ships from Hong Kong studio?

    Certain styles, including those from our LAD Studio line, will ship out of our Hong Kong studio via DHL and USPS/FedEx (depending on location). These styles will still ship at no extra cost to you, but may take a few days longer than usual to arrive compared to normal orders shipped.

    Our team will update your order with the tracking number as soon as possible, but don't be alarmed if the status isn't updated immediately. Your order may be on it's way over plane or stuck in customs! If no update has been made in 5 business days, please reach out to our team.

    Styles shipped from our Hong Kong studio will also ship separately from other items in your order, as we aim to get everything to you as fast as we can.

  • Can I update my address, cancel or make changes to my order?

    We aim to have each order processed within 24 hours, so we cannot guarantee address changes if the order has already been packed and shipped. However, please send any requests to as soon as possible and we will do our best to accommodate!

  • My item is damaged/incorrect! What do I do?

    Our products are made with the utmost care and quality, but if you've received a damaged or incorrect item, contact us via within 5 days of delivery with a photo of the item. We’ll do our best to make things right.

    For defective items, we’ll evaluate the product to determine whether it is indeed defective. If the product is deemed defective, the full purchase price will be refunded in the original method of payment. We will gladly exchange incorrect items with no additional shipping and handling charge.

  • Returns & Exchanges

  • What is your return policy?

    We will gladly take back any item that has been unworn and unwashed, with all tags intact, up to 30 days from date of purchase for a full refund.

    Damaged items and products marked final sale are not eligible for a return/refund. We cannot accept items damaged due to improper care or washing. Our warehouse will evaluate returned items to make sure they are eligible for a refund.

    Refunds will be processed via the original method of payment, less the cost of return shipping and handling (see below for more on restocking fees). For orders returned for store credit, we waive all restocking fees.

    We put these policies in place in order to uphold the quality and integrity of our products.

  • What is your exchange policy?

    We are currently happy to offer swaps of the same product for a different size or color. To start the return process, please go to our dashboard at After starting the swap online, print your return label and place the items for return back in their original poly bags with the barcode and all original tags intact. Your new item will ship out as soon as possible. 

    At this time we cannot offer exchanges for different items of lesser or grater value.

  • How do I start the return process?

    As an effort to offer more eco-friendly services, we do not include return labels in our packages.

    To start the return process, please go to our return service dashboard at After starting the return online, print your return label and place the items for return back in their original poly bags with the barcode and all original tags intact. We’ll process your return as soon as it gets to our warehouse.

    We must receive the items back within a reasonable time period in order to accept the item for return.

  • How do I get my return label?

    Once you have initiated your return on our return service dashboard, you will be prompted to print your FedEx return label. Simply print it out and attach the label to the box with the returned items.

  • When can I expect to receive my refund?

    It takes our warehouse 1 to 2 weeks to receive returned packages. Our team will begin processing the refund as soon as we've received and verified the item is in acceptable condition.

    Depending on the method of payment, the refund could take between 3 to 7 business days to show in your account. If you notice that this has taken longer, please reach out to your bank to inquire further.

  • Do you charge a restocking fee? Why?

    Remember: We waive all restocking fees for orders returned for store credit.

    For orders with multiple items being returned, the restocking fee will be deducted one time only (not per item). Please understand the additional processing and costs needed for restocking an item into our inventory.

    Our restocking fees are as follows:

    Domestic returns: $10 will be deducted per order
    Returns from Canada: $42 will be deducted per order
    Other international returns: $62 will be deducted per order.

  • How do I return an international order?

    International orders must be initiated by contacting our team at Please include your order number in your request.

  • Retail & Sizing

  • What size am I?

    Most of our items have a size chart on the product page. In order to find your perfect fit, we suggest measuring an item you already own and love and comparing the measurements from that item to ours. Here is a general guide to tops and bottoms sizing for our products.

    If you can't find the information you need, feel free to reach out to our customer service team with questions.

  • Do you offer gift cards?

    We offer digital gift cards in increments of $25, $50, $100 and $250.

    Once purchased, the gift card will be sent to the original purchaser's inbox. Forward the message to your gift recipient to allow them to redeem the code.

    Gift cards may only be purchased by residents of the U.S. or Canada and can be redeemed online at No service fees or expiration dates apply. Upon redemption, the holder will receive store credit on his or her Life After Denim account for the amount stated on the card. Gift cards cannot be redeemed for cash except when required by law.

  • Can I return my online purchase in store or vice versa?

    If you wish to return or exchange something bought from, we ask that you do so by clicking here or going to our return service dashboard at

    Our retail partners will not accept returns of products bought on our website. We also cannot accept returns of products purchased from one of our retail partners.

    For returns of purchases made in stores, we kindly ask that you reach out to that retail partner to discuss any issues further with them. Each retail partner has their own policy on returns and exchanges.

  • What if you're out of my size?

    Our items are often made for limited release so not all styles will be re-stocked. If you're looking for a size that's currently unavailable, you can click the re-stock request link on the product page to enter your email. You'll receive a notification if it comes back in stock.

    Don't worry, you won't receive any marketing or sales related emails if you request to be notified about restocks.

  • Policies

  • How much does shipping cost?

    We offer free standard shipping on all orders in the continental U.S. This will be automatically applied to qualifying orders at checkout.

    Due to customs and additional costs for international shipping, we cannot offer free shipping and charge a flat rate. Please see the shipping table for more information.

  • Where do you ship to?

    We have ship centers in Los Angeles and Hong Kong. At this time we ship to most locations worldwide, excluding the following countries:

    Russia, Singapore, Indonesia, India, Malaysia, Saudi Arabia, United Arab Emirates, Ukraine, Egypt.

    We do not ship to P.O. Boxes or APO addresses.

  • Do you offer expedited or overnight shipping?

    Yes, please see our shipping table for information about shipping times.

    Due to the nature of specific styles shipping from our Hong Kong studio, we are unable to offer overnight shipping on these items. Items that cannot be shipped overnight are noted on the individual product's page.

  • What forms of payment do you accept?

    We accept payments via Visa, Mastercard, Discover, American Express, Paypal and Amazon Pay.

  • Can I get a price adjustment?

    We will gladly make a one-time price adjustment on full-price merchandise within 7 days of ship date when accompanied by the order number.

    Items purchased at discount are ineligible for price adjustments. We will make price adjustments on only permanently reduced items; we cannot make them on scheduled promotions or sale events.

  • Other FAQs

  • Do you work with Influencers/Bloggers?

    We love to partner with influencers and bloggers! To inquire about a potential partnership opportunity, please email

  • I own a boutique and think LAD could be a good match for our store. Do you sell to wholesale?

    If you'd like to be one of Life After Denim's retail partners, please reach out to! Don't forget to include your store name, city and state when emailing.

  • Do you work with press outlets?

    For all press inquiries, please email

  • How do referrals work?

    We offer $20 off in store credit when your friends or family sign up with Life After Denim and make their first purchase.

    Just sign up at and start sending out your personal referral link. We'll send you a store credit code once they've made an order.

    Note that the $20 off only applies to orders of $50 or more. Our team monitors all codes used and we reserve the right to suspend any users abusing the referral system.

  • I think I'm a similar build to the model in your photos. What size does he wear?

    All our models wear Medium tops/bottoms and size 32 for bottoms and are typically 6' tall.